Discover how to build better franchisee support by shifting from reactive to proactive coaching. Learn AI-powered strategies, accountability frameworks, and practical tools that develop franchisee capability and help your system scale.
Download this free checklist to asses whether your brand is ready for scalable AI adoption.
Whether this is your first time reaching out to formally measure franchisee satisfaction and feedback, or you’re planning for your next annual survey, there are a few simple things you should consider first.
Pulse surveys are a fast, easy, relatively inexpensive tool to measure system performance. Learn what makes a successful pulse survey and how to implement them in your system.
Newly released data indicates that the 50 highest-rated franchise brands have double loyalty and referrals among franchisees.
Image One used trust-building techniques and communication strategies to raise financial & fee satisfaction scores by 15%. See how they did it.
Franchise Business Review offers a free franchisee survey. Find out how and why we do it and how to get your free survey with no catch!
In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change. In franchising, an annual satisfaction survey offers similar benefits. If you're using on of these common excuses not to survey your franchisees on a regular basis, find out why you could be putting your system at risk.
Discover the 5 most-read articles you may have missed from 2025. Each is packed with expert tips and insights that are just as relevant in 2026.
For many of us, New Year’s resolutions revolve around getting — or staying — healthy. But regardless of personal resolutions, for franchisors it also means building a healthier brand in 2026.
This workbook is for franchisors who want to use peer groups as an effective tool to begin, enhance, regain, improve, or maintain franchisee engagement in order to achieve measurable results in their franchise system.
Make sure you’re getting the most value from your franchisee survey partner. This handy checklist will help you compare the services offered to make sure you're getting the best ROI.
Learn six key strategies to effectively use your survey results to strengthen personal connections with your franchisees, build a culture of transparency, and get franchisees excited about their future with the brand.
What did you miss at this year's FBR Summit? Here's a recap of attendees' most valuable takeaways—and how it will guide 2026 strategic planning for operations teams.
Franchise Advisory Councils are a critical business and relationship-building tool: They build franchisee loyalty and trust, increase support and buy-in to corporate initiatives, create better programs, and minimize resistance to change. This workbook is for franchisors who are considering creating an (FAC) but aren’t sure where or how to start.
This three-step guide is a must-read for any franchisor that wants to increase franchisee satisfaction and improve performance across your system.
Creating a hiring and retention toolkit is a simple, yet effective way to support franchisees. Download a free checklist to review the tools you currently offer and identify additional resources to assist franchisees overcome staffing challenges.
Learn what the best brands are doing to help franchisees overcome their #1 challenge: hiring and retention.
Help franchisees solve their #1 challenge—attracting and retaining great talent. Download a free checklist to learn how you can provide them with world-class support.
Understand the implications of the American Franchise Act and how you can support franchisees with hiring and retention now while protecting your brand.
Uncover the hidden costs of manual franchisee data consolidation that are dragging you down and explore tools that save time and help you scale your brand more quickly.
Learn how to achieve true scalability in franchise operations with a simple shift to a fractional talent model to free up executives to focus on strategy.
In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.
Discover the power of data analytics in driving informed decisions and growth in your franchise system.
Learn how to implement best practice for onboarding franchisees to set the foundation for long-term success. Free checklist included.
Download this free franchisee onboarding checklist for a step-by-step guide to creating an onboarding experience that sets franchisees up for success.
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
Discover how integrating video into QSR restaurant analytics can help with loss prevention, consistency, performance, and profitability across multiple locations.
Learn best practices for franchise customer satisfaction surveys, plus tips on survey design, response rates, and leveraging results for growth.
Learn how a PEO can help you level-up franchisee support, improve system performance, and scale your brand more effectively. Franchising [...]
Learn how Caring Senior Service leveraged their FBR survey feedback using ‘road show’ events to improve franchisee satisfaction, create a positive franchise culture, and build trust.
Learn how to prepare your franchise system to effectively handle crises and maintain operational stability.
For many franchise leaders, the hardest part of scaling isn't market expansion, it’s ensuring their franchisees can grow efficiently while maintaining quality and consistency across locations. Learn how virtual tools can increase speed to lead.
Using AI for franchise operations is no longer optional, but it must be implemented with intention. Learn what franchising experts recommend.
Learn when and how to set clear expectations around profitability to ensure franchisors and franchisees are aligned and set up for success.
Franchise experts share what franchisees really need from field support to drive success.
See how a clear technology roadmap and disciplined execution helped the Any Lab Test Now move faster and scale smarter.
Follow these four simple steps to ensure your tech stack is optimizing your brand’s potential.
Learn how a franchise operating system can help you deliver a consistent brand experience at scale.
Discover how AI technologies are transforming franchise operations, improving efficiency, and enhancing customer satisfaction.
Discover why franchise expert returns to the FBR Summit year after year.
Understand the key components of the franchisor's responsibility to franchisees and the elements required to build a high-performing franchise system.
There is tremendous value in having your franchise operations team attend industry events – and yes, we meant teams. Here are the top four reasons your whole franchise operations team should attend the FBR Summit.
The Aqua-Tots Franchise launched a customer-facing app that improved their FSI tech score by 61% in only 2 years — here’s how they did it.
Learn how to implement strategies for a consistent and outstanding customer experience throughout your franchise network.
Find out how The Learning Experience used an employee, franchisee, and customer survey to create a company ‘Happiness Index’ to improve their brand.
The Summit is the ONLY event designed exclusively for franchise operations leaders and their teams that directly support franchisees.
Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.
Enhance credibility and trust in your FBCs by uncovering insights from franchisee satisfaction survey.
Does Net Promoter Score work for franchises? Here's what you need to know about using NPS to ask for feedback from customers, employees and franchisees.
What are the pros and cons of a Franchise Advisory Council? Learn the risks and benefits when considering implementing an FAC in your franchise system.
One of the most difficult—but also most crucial—roles on your support team is the franchise business coach (FBC). Find out what makes a great FBC and how to get the most out of the three-way relationship between the franchisor, franchisee, and FBC.
Learn how the Culver’s franchise system uses the franchisee feedback for their annual business planning.
Learn how the Bloomin’ Blinds franchise improved three key training and operations areas in their system using their FBR survey data.
Learn how ohDEER improved franchisee involvement by 46% and increased communication scores by 34% in one year.
Download this free guide to uncover the hidden roadblocks to franchise growth and learn how to increase franchise performance by building a system of satisfied, growth-minded franchise owners.
How can you ensure your franchisees are getting top-notch support? Start with a 360° skills assessment of your FBCs using these free templates.
Many franchise business coaches are confident supporting clients with operational issues but struggle with conversations about financial goals and KPIs. Arm them with these 41 questions to improve franchisees' financial performance.
Learn how platform franchise brands can grow and strengthen their portfolios by making franchisee survey feedback a strategic priority.
Not every brand is an award-winner (yet!), but they are still committed to franchisee satisfaction. Here's why they deserve to be recognized.
What is a Performance Max campaign and how can it enhance your franchise marketing? The experts at Location3 explain when, why, and how to add PMax to your marketing mix.
The roundtables are a unique opportunity for Human Resources and internal franchise operations leaders to work on franchise employment challenges together
What are the lowest rated areas by franchisees and what can franchise operations teams do to improve them? Find out how field support teams can help improve performance by focusing on these key areas of risk.
Each year, Franchise Business Review surveys thousands of franchise owners to benchmark satisfaction in the areas most critical to franchise performance. This year’s data revealed seven surprising “danger zones” that negatively impact system success.
A look at the economic factors affecting food franchise profitability—labor and food costs, inflation—and what franchisors can do about it.
Raise the performance of your franchise system with these 5 tips.
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
It’s no big secret that business owners of all types get bored after a few years of being in business. When it comes to franchising, it’s even more crucial to keep them engaged - especially the more senior franchisees. These four tips will help you re-engage senior franchisees and break out of their performance plateau.
Consistency is the key to success in various aspects of life and business, and the onboarding process for new franchisees is no exception. Learn how to integrate new franchisees into your brand while maintaining a consistent onboarding process.
Download this free resource for insights drawn from AC Inc's work with franchise systems worldwide to learn what the most progressive franchise brands are doing to modernize franchisee support.
Discover a three-phase approach to implementing franchise peer groups to improve or enhance franchisee performance in your franchise system.
Ongoing training for franchisees is the cornerstone of a successful franchise system. Learn the five most effective types of franchisee training and what they should include.
One of the most efficient ways to predict future franchise brand performance is to examine franchisee survey results. Despite the valuable information surveys provide, some brands still avoid conducting franchisee surveys. Time for a reality check.
Ah, franchise operations. A topic so saturated with generic advice, it's like telling a fish to just keep swimming. But [...]
It’s surprising how many companies participate in franchisee surveys then stick the report in a drawer. Why let this treasure-trove of business intel languish? These 7 easy steps will help you turn your data into action.
A sneak peek at what you can expect from the Executive Summit at the FBR Summit in Austin this October.
Learn how coaches can build credibility with franchisees and create a strong working relationship with legacy owners and top performers.
You'd be surprised at how many franchise businesses still rely on outdated practices like paper checklists, binders, endless phone calls, and physically driving from one location to another. Here's how you can bring your franchise operations into the 21st century.
4 ways AI can make franchise operations smoother and more efficient for franchisors, including helpful resources.
As a franchisor, your ultimate goal is to build a strong brand, provide consistent experiences across locations, and support your franchise owners in their efforts to make money. But with so many moving parts, it can be challenging to know where to start.
FBR's latest research shows owner satisfaction remains high in the franchise sector. Franchisees report 10 percent jump in income.
2022 may be in the rearview mirror, but there were several posts that offered some great insights that are worth another look as we dive head first into 2023.
Try these five easy, low-cost tips to start increasing franchisee satisfaction, and maximize your franchise system's growth and revenue.
Learn the pros and cons of implementing peer groups in your franchise system and how you can use them to increase franchisee engagement.
Rob Flanagan of Hounds Town USA explains how surveying franchisees early leads to smarter growth and a clear roadmap for the future of your system.
Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.
Kathy Gosser, Director of YUM! Center for Global Franchise Excellence, Management & Entrepreneurship, talks to FBR's Michelle Rowan in an episode of FranchiseU! about why feedback from franchisees is a gift and the power of transparency in validation.
Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.
This industry primer was created to introduce newcomers to the world of franchising, with tips and pointers to help get up to speed quickly on everything franchising.
If you see any of these four warning signs of franchisee dissatisfaction, your franchise system could be in trouble. Learn what to watch out for and how to fix it.
The ultimate goal of surveying your franchisees is to gain objective insights into how to improve operational performance to get better results. In order to do that you need to pull out the gold hidden inside! These 10 ideas for digging into your data will help you understand what drives your franchisees’ behaviors and beliefs, and apply metrics to improving franchisee relations.
Franchise Business Review surveyed nearly 30,000 franchise owners to find out if their businesses are meeting their financial expectations and which franchises present the most profitable opportunities for would-be franchisees. Download the free report.
Newly released data shows record high satisfaction for franchise business owners — an increase of 3% since pre-pandemic levels — with nearly 9 in 10 rating their franchise opportunity above average.
QSR Magazine featured an article from FBR's CEO Eric Stites highlighting how restaurant franchises are focusing on culture and soliciting employee feedback to differentiate themselves.
New data from Franchise Business Review shows satisfaction among franchisees is at an all-time high, increasing 3% from pre-pandemic levels, with nearly 9 in 10 rating their franchise opportunity above average.
Learn how to identify and overcome the biggest obstacles franchisors face when it comes to franchisee performance, growth, and profitability.
The pandemic has been a game-changer for restaurants, but what we’ve learned is that one of the biggest factors why some food franchises succeeded and why others failed during COVID has been largely ignored.
Franchise suppliers weigh in on the 20 biggest mistakes franchisors make when it comes to franchise operations, from training & support to franchisee relations, to field visits.
After more than a year of remote work, operations teams found alternative ways to support their franchisees. Now, as we return to in-person visits, franchise ops teams are tasked with deciding what support changes are worth keeping and how they can continue to find new ways to increase value to their franchisee network.
The pandemic has been a game-changer for restaurants, forcing everyone, including quick-service operators, to rethink everything they do. Research highlighted in this QSR Magazine article showed that brands that kept their franchisees engaged, informed, and satisfied had the best chance to succeed.
