Discover how to build better franchisee support by shifting from reactive to proactive coaching. Learn AI-powered strategies, accountability frameworks, and practical tools that develop franchisee capability and help your system scale.
Download this free checklist to asses whether your brand is ready for scalable AI adoption.
Image One used trust-building techniques and communication strategies to raise financial & fee satisfaction scores by 15%. See how they did it.
Right at Home works with Franchise Business Review (FBR) to build trust and credibility through sponsored content that drives traffic [...]
Watch now to find out what separates a good franchise brand from a great one. In this data-driven webinar, we [...]
This workbook is for franchisors who want to use peer groups as an effective tool to begin, enhance, regain, improve, or maintain franchisee engagement in order to achieve measurable results in their franchise system.
Make sure you’re getting the most value from your franchisee survey partner. This handy checklist will help you compare the services offered to make sure you're getting the best ROI.
Learn six key strategies to effectively use your survey results to strengthen personal connections with your franchisees, build a culture of transparency, and get franchisees excited about their future with the brand.
Content marketing is a must for so many reasons—brand awareness, thought leadership, customer engagement, and of course, SEO. This free, customizable franchising editorial calendar will help you plan your content strategy for the year and keep track of key dates and events for pushing out your content.
Top talent is getting harder to find and even harder to retain. If employee recruitment and retention are a concern for your franchise organization, this hiring guide is a must-read to make sure your hiring and retention strategies outperform other companies competing for the best employees.
Franchise Advisory Councils are a critical business and relationship-building tool: They build franchisee loyalty and trust, increase support and buy-in to corporate initiatives, create better programs, and minimize resistance to change. This workbook is for franchisors who are considering creating an (FAC) but aren’t sure where or how to start.
This three-step guide is a must-read for any franchisor that wants to increase franchisee satisfaction and improve performance across your system.
Download this free eBook to learn why employee engagement matters, how to measure and benchmark your team's engagement, and how to recruit & retain top franchise employees.
This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.
Help franchisees solve their #1 challenge—attracting and retaining great talent. Download a free checklist to learn how you can provide them with world-class support.
Wild Birds Unlimited has been in the FBR Hall of Fame for 20 years! See how they continue to lead in franchising.
We’re celebrating 20 years of FBR Insights by featuring some of our long-time brand partners that continue to stand out in their franchisee satisfaction results, like FASTSIGNS!
Two Men and a Truck boasts 20 years of organic company growth, boosted by franchisee feedback and FBR satisfaction surveys.
Download this free franchisee onboarding checklist for a step-by-step guide to creating an onboarding experience that sets franchisees up for success.
Learn how Caring Senior Service leveraged their FBR survey feedback using ‘road show’ events to improve franchisee satisfaction, create a positive franchise culture, and build trust.
Watch now to find out what the 2025 Franchising at WORK survey of 11,000+ employees revealed about satisfaction and culture in franchising.
Download the annual Franchising at Work Study for key findings and industry benchmarks around job satisfaction, well-being, culture, and employee engagement within the franchise sector.
Learn what makes a franchise brand stand out in marketing from two expert marketers at award-winning food and real estate franchises.
Learn proven franchise marketing strategies to help you attract high-quality candidates and turn them into successful franchisees.
Want to know which franchises women actually love being part of, and why? Franchise Business Review surveyed 9,000 female franchisees [...]
Share this list of helpful resources for LGBTQ entrepreneurs with franchisees and candidates interested in joining your franchise system.
The Aqua-Tots Franchise launched a customer-facing app that improved their FSI tech score by 61% in only 2 years — here’s how they did it.
Find out how The Learning Experience used an employee, franchisee, and customer survey to create a company ‘Happiness Index’ to improve their brand.
Payroll Vault had an impressive rise in their 2025 Employee Satisfaction results with the FBR surveys – here’s how they did it.
Learn how the top-rated franchises are generating more qualified leads by leveraging franchisee satisfaction.
Learn how the Culver’s franchise system uses the franchisee feedback for their annual business planning.
The 360clean franchise closes 3x more leads from FBR than any other online lead source — here’s why.
See why Spoiled Rotten Photography named FBR as its most qualified lead source.
Learn how the Bloomin’ Blinds franchise improved three key training and operations areas in their system using their FBR survey data.
Learn how ohDEER improved franchisee involvement by 46% and increased communication scores by 34% in one year.
Download a free guide to learn how to implement an effective employee wellness strategy to create an environment where employees and your franchise organization thrive.
Download this free guide to uncover the hidden roadblocks to franchise growth and learn how to increase franchise performance by building a system of satisfied, growth-minded franchise owners.
How can you ensure your franchisees are getting top-notch support? Start with a 360° skills assessment of your FBCs using these free templates.
Learn how your franchise organization compares, what employees really want, and how leading franchises are positioning themselves as a workplace of choice.
Watch the presentation of the key findings from the 2024 Franchising at Work Employee Engagement study of over 12,000 franchise employees.
Download the latest industry report for the key takeaways and trends from satisfaction surveys of over 11,000 franchise owners across 140 low-cost franchise brands.
Download the latest report for the key takeaways and trends from satisfaction surveys of over 8,500 women franchise owners.
Each year, Franchise Business Review surveys thousands of franchise owners to benchmark satisfaction in the areas most critical to franchise performance. This year’s data revealed seven surprising “danger zones” that negatively impact system success.
With more organizations focused on creating a positive culture, there is a place for kindness in business, and we’re here to promote and celebrate those that spread kindness. With that in mind, we created our “Random Acts of Kindness in Franchising” checklist to recognize those little things that make a big difference.
Franchise Business Review's Franchising at Work Awards honor franchise companies that have created an outstanding workplace culture and that make employee engagement a top business priority. Download the official Franchising at Work Awards Entry Kit to find out how to qualify.
Download this free resource for insights drawn from AC Inc's work with franchise systems worldwide to learn what the most progressive franchise brands are doing to modernize franchisee support.
Franchise Business Review interviewed Chris Willems, who invested in a Two Men And A Truck franchise. Chris shares how Franchise Business Review’s research played a major role in his due diligence process and ultimately led him to select Two Men And A Truck from the 10 brands he was considering.
Dave Hansen of Client Tether and FBR president & COO Michelle Rowan dig into the complexities of the franchisee-franchisor relationship and why trust is the most important thing for franchisors to get right.
Learn how franchise organizations can incorporate diversity, equity and inclusion (DEI) initiatives to strengthen engagement, trust and loyalty—from employees, franchisees, and customers.
Learn how the leadership team at Hot Dish Advertising used FBR's employee survey data to increase employee commitment and accountability.
How Wild Birds Unlimited used FBR’s employee engagement survey to improve communication and better align teams across the organization.
Download these tips to find out how you can combat barriers to diversity in franchising and promote the economic power of franchising to diverse entrepreneurs and communities.
Learn how the Massage Heights leadership team used FBR's employee engagement survey data to positively impact employee well-being and culture.
This industry primer was created to introduce newcomers to the world of franchising, with tips and pointers to help get up to speed quickly on everything franchising.
Webinar: Hear from franchise leaders that have designed innovative, award-winning programs to increase employee engagement, retain top talent and build a winning franchise culture.
FBR surveyed nearly 30,000 franchise business owners, thousands of corporate and unit-level employees, and hundreds of franchise leaders to fully understand the current state of franchising and expectations for growth of the franchise sector in 2022.
FBR presents the key findings and takeaways from our research on the current state of franchising and the expectations for growth in 2022.
Franchise Business Review surveyed nearly 30,000 franchise owners to find out if their businesses are meeting their financial expectations and which franchises present the most profitable opportunities for would-be franchisees. Download the free report.
In this webinar, hosted by FranConnect, a standout panel of Franchise Operations experts share data-driven insights and best practices gleaned from a lifetime of coaching franchisors on driving franchisee performance and satisfaction, ensuring franchisee compliance and creating engagement and alignment.
See the key findings and takeaways from FBR's 2021 franchisee satisfaction research into the food franchise sector based on surveys of over 10,220 franchise owners.
These are the five key areas that separate the very best brands from the competition and lead to high franchisee satisfaction and performance.
Learn how The Learning Experience franchise system measures feedback from customers and how they were able to increase customer satisfaction dramatically during the pandemic despite the formidable challenges facing the education and child services sectors.
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.
CASE STUDY: Learn how Any Lab Test Now implemented FBR's survey to increase response rates and, in turn, used the data to improve communication and franchisee engagement.
Being named a 2021 Top Franchise is an objective, third-party endorsement of the franchise brands that have stepped up to provide EXCEPTIONAL support and leadership during the crises this year. Watch now to see what it means to be an FBR Franchisee Satisfaction Award Winner.
Download key takeaways from the session, Enforcing Compliance with System Standards While Maintaining Franchise Relations, at the IFA's Emerging Franchisors Virtual Conference.
Learn how 360clean was able to reduce the average deal length by two-to-four weeks using FBR’s lead generation and validation programs, and close five deals in five months during the pandemic.
As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.
Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.
In these live case studies, learn how forward-thinking brands are using operational innovation as a differentiator to bring in more candidates, award more franchises, and ultimately, drive unit-level profitability.
Operations and development don’t always go hand in hand. In practice, however, these two functions need to be closely aligned to create a positive and profitable culture. This session brings together brand leaders from both sides of the house to share strategies and best practices for aligning their teams.
Leaders from five of the most experienced operations companies in franchising share the biggest operations pitfalls franchisors encounter - and what you can do about it to accelerate franchise growth.
There’s a disconnect between the C-Suite and other corporate staff when it comes to their views on how aligned their operations and development teams are. This webinar explores the role culture plays in alignment and strategies for getting ALL teams on the same page.
Want to learn how some of the most successful companies in franchising achieving top performance? Watch these free franchise crash courses for practical tips and real-life examples you can easily implement in your own system.
Franchise companies only achieve sustainable success and growth when their franchisees are satisfied with their performance. And the most satisfied franchisees feel that their franchisor is invested in their personal success. If you want to build a system where everyone wins, you need an action plan. That means understanding what you’re doing well and where you can improve. Start by downloading this free franchise report card to rate your system.
Franchise Business Review compiled survey feedback collected over 18 months from 8.,800 female franchisees representing 266 franchise brands. 88% of female franchisees say they enjoy operating their business. Learn what the data shows about flexibility, financial expectations, income, and more.
Read this case study to see the creative approach the TWO MEN AND A TRUCK development team took to differentiate the brand, attract quality candidates, and accelerate the sales process.
This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization's culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.
Franchise Business Review compiled survey feedback collected over 18 months from 5,723 female franchisees representing 240 franchise brands. Overall, female franchisees overall say their work/life is balanced or very balanced.
We often hear that the data we provide has helped our clients identify key issues among their franchisees, but it can sometimes be difficult to put an operational value on tracking franchisee attitudes. In this webinar, we speak with three franchisors about how moving the needle on satisfaction has also helped them grow their brand, both in same-store sales and new development.
A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected -- and rightfully so. Still, finding the optimal strategy to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. Our panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.
We've often discussed the importance of collecting and analyzing unit-level data to help franchisees improve their profitability and grow their bottom line. This time, we focus specifically on WHY it's important not just to collect the data, but to share it with the entire system. Our panelists discuss what they share, how they overcome franchisee pushback, and what benefits they've seen by making this data available system-wide.
If every franchise brand had a fully integrated, customized, easy to use, modular, cost-effective technology platform for their franchisees, operations would run very smoothly. Unfortunately, the perfect tech options seem too expensive for the brands that need them most and the questions involved with moving from one platform to another can quickly halt a much-needed upgrade. In this webinar, we speak with panelists who can clarify how to make the choice in platforms, when to make the investment, and the most seamless ways to roll out a new system.
Franchisees are motivated by the potential to realize their dreams. Unfortunately, it can become very easy to lose sight of the long-term goals while dealing with the short-term challenges within the business. Working with franchisees to put their vision in writing can help them to stick to it and track their own progress, and helps YOU to make sure their vision stays aligned with the brand's so that both parties are working toward common goals.
You’ve nurtured ideal franchisees all the way through the sales pipeline; now all that’s left is to sign on the dotted line. This webinar will take you through practical strategies for closing franchise deals, including using discovery days and shadow programs, why you should reveal the good AND the bad to candidates, tools (checklists, templates, FAQs) to speed up validation, and how to deal with candidates who sabotage the validation process.
Today 55% of the franchise industry is controlled by multi-unit unit operators. But landing a multi-unit operator can sometimes feel like reeling in a whale. This webinar will help you better understand what sophisticated multi-unit candidates look for when seeking a brand and how they evaluate it. You’ll learn tips and techniques for adapting your development process to multi-unit candidates and how to make your brand more attractive to the lenders that finance them.
Everyone wants more leads, but increasing the number of leads coming in doesn’t do you any good unless they’re quality leads. Listen to franchise development experts share their experience about what works best, tactics for marketing your brand to candidates, how to get more referrals, and how to convert more leads by being transparent throughout the sales process.
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the burning question, “How much money can I expect to make?” FBR's President & COO Michelle Rowan shares three need-to-know tips to make your Item 19 accurate and engaging.
Looking at franchisee satisfaction data spanning a recent 18-month period, franchisees of Emerging brands showed a more positive sentiment in several key areas compared to all franchise owners Franchise Business Review surveyed.
Franchise Business Review's data shows that brands with high franchisee satisfaction drastically outperform brands with low satisfaction on every key performance metric. This graphic illustrates the gap between brands in the top quartile of satisfaction and brands in the bottom quartile in annual unit growth, royalty revenue, franchisee turnover, and franchisee income.
Discovery days are an integral part of every brand’s development process. FBR's President & COO Michelle Rowan shares shares the top five creative ideas shared by leaders from: Smoothie King, Mathnasium, College Hunks Hauling Junk, Right at Home, and InXpress in FBR's Development Webinar Series.
Using the data Franchise Business Review has collected from over 1,100 franchise brands, we've identified four warning signs that indicate that your franchisees are unhappy or disengaged - which means your system is at risk. FBR's Michael Kupfer talks about what you need to watch out for.
The most successful CEOs lead by taking cues from what their franchisees are saying. Learn the three things that ALL CEOs should be doing if they truly care about the health and wealth of their system.
Nobody likes to waste money, but time and again, we see franchisors making simple mistakes that are costing them. In under three minutes, FBR's President & COO Michelle Rowan shares three ways you could be losing money - without even knowing it. Watch now to find out if your system is at risk and learn how to fix it.
Attracting multi-unit franchisees isn’t as simple as just saying you want them. Michelle Rowan, President & COO of Franchise Business Review shares four ways our most successful clients are bringing more multi-unit owners into their system.
Franchisee satisfaction can have a direct impact on your bottom line - but it doesn’t have to cost you a lot. FBR's President and COO, Michelle Rowan, shares five easy tips that don't require a budget to help you boost the growth of your franchise system.
Dave Mattson, CEO of Sandler Training, explains why Sandler surveys with Franchise Business Review, and shares his thoughts on why franchisees find it valuable as well as how Sandler uses their feedback to make continuous improvements and grow the brand.
Producing content is easy. Producing GOOD content is a lot harder - especially if you have limited resources. In this five-minute video, FBR’s franchise marketing guru, Michael Kupfer, shares three easy tips for leveraging franchisee satisfaction data to produce GREAT content - and speed up the buying cycle.
Franchise candidates today expect transparency. They want access to data early on when researching franchise opportunities. In under five minutes, FBR President & COO Michelle Rowan shares TWO tips for leveraging franchisee satisfaction data online to give candidates the information they expect - AND speed up your development efforts.
It's no secret that franchise owners' performance plateaus over the years. So how do you keep them engaged? FBR's CEO, Eric Stites, shares the most common challenges facing franchisors and tips for re-engaging senior franchisees in this short 5-minute video.
