[FREE PLANNING TOOL] Research Supplier Checklist

November 8, 2018

This handy checklist is a free tool to help you compare the services and benefits of survey providers – either internal or third-party – to make sure you’re getting the most for your investment of time and money.

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6 Simple Things You Can Do to Build Employee Engagement

October 11, 2018

To retain your top employees – and attract the best new employees – leaders and managers need to set the expectation that meeting the needs of staff, developing their potential, and creating a environment that emphasizes passion and teamwork is of the utmost priority. Fortunately, it’s not hard! These six simple ideas can help you show your employees you care, and increase their enthusiasm and engagement.

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What Makes a Positive Organizational Culture?

October 5, 2018

Everyone’s talking about organizational culture these days, but it can be squishy topic – hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.

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6 Easy Communication Tips for Keeping Franchisee Relationships On Track

October 2, 2018

While customer service is a mainstay within any business – and especially franchising – so is communications. And like customer service, excelling at communications is often nothing more than getting back to the basics. Learn six basic tips for ensuring effective franchisee communications that lead to stronger franchisee relationships.

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Creating a Content Marketing Strategy to Attract More Franchise Candidates

October 2, 2018

Content is an important piece of a successful marketing strategy; by now, most marketers know this. But in the content age, the internet is flooded with information. As a franchisor, you are not only competing with the other franchise brands in your space, you are competing with all the content producers who are fighting for a spot on page one of Google. So, how do you create a successful content marketing strategy that will attract more candidates?

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Best Franchises to Work For?

September 7, 2018

We’re surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!

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5 Must-Have Resources for Emerging Franchise Brands

September 4, 2018

We’ve pulled together this list of the top 5 must-have resources for emerging brands, full of the best practices we’ve collected over a decade from franchisors who are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees.

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Is Your Brand Being Sabotaged?

August 29, 2018

There’s so much to know and learn as a new franchisee – and so much ‘paper work’ coming down from HQ, that franchisees often get lost in a barrage of paper, rather than focusing on the big picture. That can lead to your franchisees unknowingly sabotaging your brand and their customer satisfaction. Nancy Friedman, President of Telephone Doctor Customer Service Training, outlines five common phrases that can sabotage a business and how to mitigate them.

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